DoubleTree by Hilton Collinsville/St.Louis

If I could give this hotel 1000 stars I would! Myself, sister, and nephews stayed here from 4/7/23 until 4/9/23 and the service was immaculate. Anya/Onya (so sorry I don’t know the spelling) checked us in and she was wonderful our entire first evening. We had a few minor issues with our room (first room only had one bed and we needed two) she immediately transferred us to another room. Second, the fridge in the room did not work, I called down and she promptly sent someone up to take a look at it. That someone was Ron — he was so kind to my sister and I. We asked him where we could microwave our food because our room did not have a microwave and he went and got us a microwave for our room! Anya and Ron made this the best hotel experience I’ve ever had in my nearly 32 years of life. Honestly, all of the staff was great. The ladies who worked in Porters in the morning during breakfast were also wonderful! My nephews are on the spectrum and have special needs and the Porters staff was so kind and accommodating. Whenever I come home, this establishment will be my preferred hotel. Whoever is in charge of hiring has a true knack for choosing wonderful people to represent Doubletree.

We were blown away when we walked in. It just had a majestic look to it with the restaurant and everything. It smelled good and had a good feeling to it. The bed was SO comfortable!! TV worked and we were able to watch a movie. It was very clean and free Starbucks coffee in the hallway was a nice touch.

I loved the layout of this facility as well as the customer service. The restaurant was amazing and the staff was equally as friendly.

Great location and amenities. Staff was really nice.

Lots of restaurants and shopping centers around.